No, all you need is an email address to place and track orders. To checkout faster, access your Wishlist and order updates, we recommend setting up a VIOET account.

If you create a VIOET account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
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Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.

Here’s how:

1.  Choose a category or brand from the top navigation menu or search to explore a specific style or brand.
2. Select your desired item and click Add to Bag. Once you’ve added all the items, it’s time to checkout.
3. Sign in to your account or, if you’ve not yet created one, continue via guest checkout

Enter your address, payment method and delivery details to place your order. We’ll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.

Sure. Our global Customer Service advisors are happy to assist you with this.

Click on Size Guide on the product page to see the table with conversions. In addition, under the heading the look we indicate the height of the models and the size worn.

Yes, you may be able to cancel some items before we prepare your order. Please send us a message or an email to modify your order.

You can’t add items to an existing order, but you can place a new order for any additional pieces. For more information.

By virtue of a legislative decree, it became mandatory to enter its own tax number for all orders executed on VIOET with invoicing in Italy. If you want to know more, please read the Decree of the President of the Republic of 26/10/1972 n. 633. In particular, the section on Art. 21(2)(e) and (f) on the mandatory use of the tax identification number for invoicing purposes.

It’s down to our unique business model. At VIOET, you’re shopping items from our luxury brands and partner boutiques worldwide.

Prices are determined by each VIOET brand and partner boutique, so the price of the same item may vary depending on where it’s coming from and your location. That’s also why placing an item in your shopping bag or Wishlist won’t reserve it at a particular price.

Although we don’t have any control over price variation, we’ll always offer you the best price available to your destination when you place your order.

This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in EUR for a competitive exchange rate.

When you pay by debit card, VIOET will take payment when you place your order.

• Visa
• MasterCard
• American Express
• Apple Pay

For your safety, security checks are taken on all payments made to us at the time of purchase.

Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the VIOET Privacy Policy.

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don’t offer reservations.

Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic.

Your order will be carefully prepared in a protective VIOET package. If the designer has provided any branded boxes, dust bags or cases, these will also be included.

If your order hasn’t been shipped yet, you can send an email to our customer service team to change or modify your address.

Once your order is confirmed, we’ll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 2-7 business days.

We’ll email you with the tracking information and an estimated delivery date when your order is sent.

If a Delivery At Place (DAP) destination is selected, the price you pay to VIOET will exclude all relevant import duties and sales taxes. As the recipient, you’ll need to pay these directly to the courier to release your order from customs upon arrival.

For US customers, VIOET does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.

For more details, please contact your local customs office, respective tax authority or view our Duties and Taxes information.

While VIOET  delivers internationally, the brands on our website can determine where their items are distributed — so some may not be available to order in all regions. Some items may also be restricted by local customs in the country you are sending to. If you have any questions, contact our global Customer Service team

View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.

Go to the product information page and select the Size & Fit tab to view the size, fit, cut and model measurements. You can find the material composition and care instructions on The Details tab.

The size of an item refers to the designer size on the label, fit describes how the item will fit on the body, cut is the silhouette and the material describes what the item is made from. To find this information, go to the product information page and view The Details and Size & Fit tab.

International sizes are slightly different when converted and some designers fit larger or smaller than others. That’s why we provide specific information for each item.